+92 340 7444577
Booking@travelwithumar.com
Website: travelwithumar.com
Booking & Information: 0340-7444577
This policy establishes the terms and conditions under which *Travel With Umar* provides travel, tourism, tour packages, transportation, accommodation booking, tour management and related travel services.
By visiting our website, contacting us, making an inquiry, submitting a booking request, paying any amount, or participating in a tour arranged by Travel With Umar, you acknowledge that you have read, understood and agreed to these terms and conditions.
Travel With Umar reserves the right to update or amend these policies when necessary. The latest version published on our website will apply to future bookings.
Travel With Umar may provide or arrange the following services:
* Group Tours
* Family Trips
* Couple & Honeymoon Packages
* Private Tours
* Customized Tours
* Corporate Tours & Retreats
* Student Tours
* Domestic Tourism Packages
* Car Rental
* Coaster Rental
* Jeep & 4×4 Transport
* Airport Pick & Drop
* Hotel & Resort Accommodation
* Tour Guides
* Customized Transportation
* Travel Planning and Tour Management
Services included in each package will be clearly communicated to the customer before confirmation.
A booking is considered confirmed only after:
1. Customer details have been provided correctly;
2. Availability of the required service has been confirmed by Travel With Umar; and
3. The required advance payment or full payment has been received, as applicable.
A verbal inquiry, social media message or quotation does not automatically constitute a confirmed booking.
Customers must provide accurate information, including where applicable:
* Full name
* CNIC/
* Contact number
* Number of travelers
* Travel dates
* Room requirements
* Pickup/drop-off information
* Emergency contact information
Travel With Umar is not responsible for problems resulting from incorrect or incomplete information provided by the customer.
Where applicable, Travel With Umar may issue a booking confirmation, invoice, receipt or voucher containing the relevant tour details.
Customers should review the information immediately and report any errors before departure.
Payment requirements may vary according to the tour, hotel, transportation provider or customized package.
Payment Rules
* An advance payment may be required to secure a booking.
* Remaining payment must be made according to the payment schedule communicated at the time of booking.
* Certain hotels, transport providers or special services may require full advance payment.
* A booking may be cancelled if the required payment is not received within the agreed time.
* Prices may change before confirmation due to changes in hotel rates, fuel prices, transportation costs, taxes, government charges or supplier rates.
All prices quoted by Travel With Umar should be considered confirmed only when specifically confirmed in writing.
Every tour package may have different inclusions.
Typical inclusions may include:
* Transportation
* Hotel accommodation
* Breakfast
* Dinner
* Tour guide
* Toll/tax charges where specified
* Basic tour management
Unless specifically mentioned in the package, the following may be excluded:
* Personal expenses
* Lunch
* Beverages
* Entry tickets
* Jeep charges
* Chairlift/cable car tickets
* Boating
* Adventure activities
* Medical expenses
* Travel insurance
* Extra meals
* Room upgrades
* Any service not specifically mentioned in the package
Customers should confirm inclusions and exclusions before making payment.
Hotel accommodation is subject to availability and confirmation.
Travel With Umar may provide hotels according to the category, location and standard mentioned in the package.
Hotel room allocation may depend on:
* Availability
* Number of guests
* Room category
* Family/couple requirements
* Hotel policies
Hotel photographs shown in promotional material may be for illustration purposes and may not represent the exact room allocated.
Early check-in and late check-out are subject to hotel availability and may involve additional charges.
Travel With Umar is not responsible for hotel services outside the services included in the confirmed booking.
Transportation may include cars, coasters, buses, jeeps, 4×4 vehicles or other suitable vehicles depending on the package.
Vehicle type may be changed when reasonably necessary due to:
* Availability
* Weather conditions
* Road conditions
* Government restrictions
* Mechanical problems
* Safety requirements
* Local transportation restrictions
Travel With Umar will make reasonable efforts to provide transportation of a comparable standard.
Customers must follow the instructions of the driver and tour management team.
Tour itineraries are planned according to normal road, weather, hotel and destination conditions.
The itinerary may be changed, delayed or modified because of:
* Heavy rain or snowfall
* Landslides
* Road closures
* Traffic
* Natural disasters
* Security conditions
* Government restrictions
* Vehicle problems
* Local circumstances
* Other circumstances beyond reasonable control
Travel With Umar will make reasonable efforts to provide alternative arrangements where possible.
However, the company does not guarantee that every listed sightseeing point will be accessible.
Cancellation charges may vary depending on the package and supplier terms.
Unless a different cancellation policy has been specifically provided in writing:
Customer Cancellation
*More than 7 days before departure:*
Cancellation may be eligible for a refund after deduction of actual non-refundable costs and applicable administrative charges.
*7–14 days before departure:*
A partial refund may be considered after deduction of committed supplier costs.
*Less than 7 days before departure:*
The booking may be treated as non-refundable, depending on the services already reserved.
*No-show:*
Failure to appear at the agreed departure point or failure to use a confirmed service may result in 100% loss of the applicable booking amount.
These periods are general guidelines. The specific cancellation terms communicated with a particular package, hotel or supplier will prevail where applicable.
Refunds are processed according to the cancellation terms applicable to the booking.
Refunds may be reduced by:
* Hotel cancellation charges
* Transportation cancellation charges
* Supplier penalties
* Ticket cancellation charges
* Advance payments already made to third parties
* Bank/payment processing charges
* Administrative costs where applicable
If a supplier provides a refund to Travel With Umar, the eligible amount will be passed to the customer after applicable deductions.
Refund processing time may vary depending on the payment method and third-party supplier.
Customers may request a change of travel date, subject to availability.
Rescheduling may involve additional charges resulting from:
* Hotel rate differences
* Transportation rate differences
* Supplier penalties
* Seasonal price changes
* Administrative charges
A rescheduling request does not automatically guarantee availability.
Travel With Umar shall not be liable for failure, delay or alteration of services caused by circumstances beyond reasonable control, including but not limited to:
* Floods
* Earthquakes
* Landslides
* Heavy snowfall
* Severe weather
* Road closures
* Natural disasters
* Epidemics or pandemics
* War
* Civil unrest
* Government restrictions
* Strikes
* Security emergencies
* Transport disruptions
* Other extraordinary circumstances
Where possible, Travel With Umar will attempt to provide alternative arrangements.
Refunds in force majeure situations will depend on amounts recoverable from hotels, transport operators, suppliers and other service providers.
Customers are responsible for:
* Following tour instructions;
* Arriving at the designated pickup point on time;
* Carrying valid identification documents;
* Taking care of personal belongings;
* Following hotel and transportation rules;
* Respecting local laws and customs;
* Following safety instructions;
* Providing accurate personal information;
* Informing Travel With Umar about special requirements in advance.
Customers may be responsible for additional costs caused by their own delay, misconduct, damage or failure to follow agreed arrangements.
Customers are responsible for their own luggage, cash, mobile phones, cameras, documents and other personal belongings.
Travel With Umar is not responsible for loss, theft or damage to personal belongings unless directly caused by proven negligence of the company.
Customers should keep valuable items secure at all times.
Customers should ensure that they are physically and medically fit for the selected tour.
Some destinations may involve:
* Long road journeys
* Hiking
* Trekking
* High altitude
* Cold weather
* Rough roads
* Limited medical facilities
Customers should inform Travel With Umar of any special requirements that may reasonably affect the trip.
Travel With Umar is not a medical service provider and customers are responsible for their own medical expenses unless otherwise agreed in writing.
Customer safety is an important priority of Travel With Umar.
However, travel activities involve inherent risks. Customers must follow safety instructions issued by:
* Tour managers
* Drivers
* Guides
* Hotel staff
* Local authorities
Travel With Umar may refuse or modify an activity where it reasonably believes that participation presents a significant safety risk.
Travel insurance is recommended for customers, particularly for adventure, mountain and long-distance travel.
Unless specifically included in a package, travel insurance is the customer’s responsibility.
Customers should consider coverage for:
* Medical emergencies
* Trip cancellation
* Lost luggage
* Accidents
* Emergency evacuation
* Travel delays
Parents or legal guardians are responsible for children participating in tours.
Travel With Umar does not assume parental or guardian responsibility for minors.
Parents/guardians must ensure that children follow safety instructions throughout the trip.
Couple and honeymoon packages are subject to hotel policies and applicable laws.
Customers may be required to provide valid identification documents and comply with the hotel’s check-in requirements.
Special requests such as room decoration, private dinner or upgraded accommodation are subject to availability and additional charges.
Travel With Umar offers customized tours according to customer requirements and budget.
Customized packages may include different:
* Destinations
* Hotels
* Vehicles
* Meal plans
* Activities
* Travel dates
* Duration
Once a customized package is confirmed and supplier bookings have been made, cancellation and refund conditions may differ from standard packages.
For corporate, school, university or large-group bookings, a separate quotation and payment schedule may apply.
The person or organization making the group booking is responsible for ensuring that all participants are informed of the relevant terms and conditions.
Special group cancellation charges may apply because hotels and transportation are often reserved in advance.
Travel With Umar may take photographs or videos during tours for promotional purposes.
Where appropriate, customers may request that their identifiable image not be used for future promotional content.
Travel With Umar will make reasonable efforts to respect such requests.
Travel With Umar attempts to keep website information accurate and updated.
However, destination photographs, hotel images, prices, itineraries and other promotional information may change.
We reserve the right to correct:
* Pricing errors
* Typographical errors
* Availability information
* Package details
* Promotional offers
Any correction will not affect a booking that has already been formally confirmed unless otherwise required by law or agreed with the customer.
Travel With Umar may collect customer information necessary to provide travel services, including:
* Name
* Contact number
* CNIC/passport information where required
* Booking information
* Payment information
* Travel preferences
* Emergency contact information
Customer information may be shared with relevant service providers only when reasonably necessary to complete a booking or provide the requested service.
Travel With Umar will take reasonable steps to protect customer information.
We do not intend to sell customer personal information to third parties.
Customers should avoid sending passwords, PINs, OTPs or unnecessary sensitive financial information through social media or messaging platforms.
Where online payment facilities are offered, customers should use only the official payment method communicated by Travel With Umar.
Customers should never share:
* ATM PIN
* Banking password
* OTP
* Card security code
* Account password
Travel With Umar will not request confidential banking passwords or OTPs.
Customers should retain payment receipts or transaction evidence for their records.
If a customer experiences an issue during a tour, the customer should immediately inform the Travel With Umar tour manager or designated representative so that reasonable steps can be taken to resolve the issue during the trip.
Complaints submitted after completion of the trip should be communicated as soon as reasonably possible with supporting details.
Travel With Umar may communicate with customers through:
* Website
* WhatsApp
* Phone
* Facebook
* Instagram
* Other official communication channels
Customers should verify that payment instructions and booking communications come from an official Travel With Umar channel.
Travel With Umar reserves the right to update these Terms & Conditions from time to time.
Changes will become effective when published on the website unless a different effective date is specified.
Customers are encouraged to review the policy before making a new booking.
These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Pakistan.
Any dispute should first be addressed through good-faith communication between the customer and Travel With Umar.
Where a dispute cannot be resolved amicably, the matter may be referred to the appropriate legal forum having jurisdiction.
By making a booking or payment with Travel With Umar, the customer confirms that:
* The information provided is accurate;
* They have reviewed the applicable package details;
* They understand the inclusions and exclusions;
* They understand the cancellation and refund conditions;
* They agree to follow tour and safety instructions;
* They accept these Terms & Conditions.
Contact Us:
*Travel With Umar*
Travel & Tourism Services
Website: travelwithumar.com
Booking & Information: 0340-7444577
For booking, cancellation, refund, customized tours or policy-related questions, please contact Travel With Umar through our official communication channels.
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